Hotels | Vacation Packages | Flights | Last Minute Packages | Car | Cruise | Activities
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HELP - Hotel
HELP - Car
HELP - Last Minute Packages
HELP - Vacation Packages
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Which product do you need help with? For immediate assistance, select a product and browse through the Help topics below to find answers to frequently asked questions. Hotel Change a Reservation Reservations cannot be changed online. If you need to a make change to your reservation, please contact our Customer Service Center at 1-866-270-2849 for assistance. If your cancellation or change request is made after the cutoff date applicable hotel penalties noted in the cancellation policy section of your reservation may apply. Changes or cancellations made after check-in are subject to 100% penalty. Once you have checked into a hotel you cannot cancel nor receive credit for unused nights if you check-out early.
Cancellation Policies What is the cancellation policy? Will my credit card be charged if I do not cancel my reservation(s)? For non-cancelable reservations, no changes or cancellations are permitted once a confirmation number is issued. My cancellation policy reads "Cancel 24 hours prior to arrival" and I plan on checking in at 11:00 pm. Can I cancel my reservation by 11:00 pm on the day before my arrival?
Confirmation of Booking What if I do not receive a confirmation at the time of booking? What if I do not receive my email confirmation?
How long will it take for the hotel to have my reservation information? There are certain reservations that are booked out of an allotment. These rooms are guaranteed and payment will be due upon check-out of the hotel. In some cases the hotel will not have your name on the reservation until approximately one week prior to arrival. If you booked a discounted prepaid reservation, please print out a copy of your voucher and bring it to the hotel to provide documentation that your reservation was paid in advance.
Save Rate Hotels What is a Save Rate Hotel? Why are Save Rates Hotels prepaid? What if I find a lower price after booking a Save Rate?
Multiple Room Reservations and Group Bookings Our reservations services provide you with the convenience of booking rooms for groups at the hotel of your choice. For your convenience you can book up to four rooms online through our hotel booking engine.
Best Rate Guarantee What is the Best Rate Guarantee?
Special Rates and Discounts How do I know if I qualify for a specific rate? Can I use coupons from the hotel? What if I find a lower price after booking a hotel?
Check-in/Check-out Information What is the hotel check-in time? Will the hotel hold my room if I am arriving late? What if I need early arrival?
Room Occupancy What if there will be more than two adults in the room? Our children will be traveling with us - do they stay free?
Special Requests What if I need a specific type of hotel room (non smoking, handicapped, etc...)?
Refunds If I check out early on a Save Rate reservation, can I obtain a refund for the nights I did not stay?
Receipts How can I obtain a receipt for my hotel room?
A copy of your reservation will be sent to you via email.
Credit Cards What credit cards do you accept? Will my credit card be charged when I book my reservation?
Security and Privacy We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee. Use of the hotel booking engine constitutes acceptance of our User Agreement and Privacy Policy.
Customer Service Department New reservations: Existing reservations:
Car Change a Reservation Most car reservations can be changed or cancelled online. Cancellation fees for car reservations do not apply, unless a NonRefundable Service Fee was stated at the time of booking. To change or cancel your reservation click here to retrieve your reservation. Once you have located your reservation, click on Modify or Cancel to change or cancel your reservation
Contact Sales and Customer Care You may contact sales and customer care directly at (877) 657-4874.
No Confirmation email for my reservation After completing your booking you should receive a confirmation page with your Trip ID # followed by a confirmation email. If you did not receive your confirmation email, we recommend that you check the Spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder. Additionally, you may want to add us to your "allowed" senders list so that we can send you confirmation emails and information regarding your future departures. If you don't receive your confirmation email, you can always verify your reservations online. To view your reservations, CLICK HERE. Please be aware that car rental companies may take up to 24 hours to confirm a car reservation.
Multiple Car Reservations At this time, you can only book one car under each reservation.
Can I only pick up a car at an airport? No, with our car reservation system, you can pick up your car at an airport or locations outside the airport, depending upon what is available. Rental car companies have offices in cities, at resorts, at ports and other frequently visited locations.
Will I get charged a drop off fee for a one-way rental? Be sure to check the policies indicated by your rental. Most companies provide a description of any geographical restrictions and drop-off information. If there is such a charge, it will be included in the total estimate at the time of booking.
How old do I have to be in order to rent a car? Check the policies for the location of your desired rental. The age restriction changes from location to location and from country to country. In the United States, the standard minimum rental age is 25. Some locations have exceptions for corporate accounts and may allow persons as young as 21 years of age to rent a car. In some countries, this restriction can be higher or lower. Please check the policies section on age restriction for more detailed information. Please be aware that additional charges may apply for renters under the standard age.
What do I need to know in regards to insurance waivers? Check the policies for the location of your desired rental. Most rentals do not automatically include insurance coverage. However, several types of coverage can be purchased at most locations, such as loss/damage waivers, personal accident insurance, and supplemental liability insurance.
Where and how do I pick up my car? If you are picking up your car at an airport location, the desk location of the rental company will be listed in the reservation. You can also obtain any transportation details (such as shuttle information) and the telephone number of the company and other information from the policies section of your reservation.
What documents do I need to present at the time of pick up, what about driving records? The requirements differ from company to company, but in almost all cases you must present a valid driver's license and a valid credit card (not an ATM or Debit Card) under the name of the renter. Also, you should have a good driving record - some companies check your driving record at the counter and your rental may be denied due to a suspended license, excessive points, drunk driving convictions, et cetera. It is a good idea to contact the company in advance if you feel there may be a problem.
Security and Privacy We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.
Last Minute Packages General How do I find a Last Minute Deal? Can you help me navigate?
If you are looking for a specific destination or activity, it's also easy to use the search box located in the upper right corner of the homepage. Simply type in your search criteria, click go, and you'll get a list of available packages that include your search term(s). Availability changes all the time, so if you don't see what you're looking for right away, check back again later and you may find it! Will you have the same great deal next month that you have today? Due to the dynamic nature of our offerings, we cannot predict or guarantee the future availability of any of our packages. If a package is listed on the site now, it's available, but we do not know if or when the same package will be offered again. Can I buy a package more than 14 days in advance? How late can I buy a package? Can you hold a package for me? Do you offer a specific destination or a specific activity? I know where I want to go. How do I find out if you have my destination? Remember, availability changes all the time, so if you don't see your city, check back again later and you may find it! Can I take a longer trip or do you just offer weekend travel? Can I take a trip mid-week?
Types of packages What types of packages can I find on your site? Flight & Hotel: This package includes your flight, your hotel accommodations for the duration of your stay and often some additional options to add-on if you would like. Flight plus: This package includes your flight, PLUS one other component that is NOT a hotel room, such as car rental, pre-paid dinner, hot-air balloon ride, etc. This package type is intended for use when you already have a place to stay in your destination. Hotel plus: This package includes your hotel PLUS one other component that is NOT a flight, such as car rental, pre-paid dinner, etc. This package type is intended for when you already have transportation to your destination. Do you sell last minute cruises?
Pricing How can I be sure I'm getting a good deal? Is there an additional charge for single travelers? Can I take a trip by myself? Traveling by yourself with some of our packages will increase the price per person, however, because you will need to pay for the entire hotel room (or rental car) instead of sharing the cost with another person. The initial prices quoted on the site are per person, based on double occupancy. Do you have special prices for children or senior citizens? How do you price for infants traveling without their own airline seats? If you are traveling internationally with an infant, please contact the airline directly upon booking your getaway. The airline may assess additional charges, and documentation such as birth certificate may be required. Why should I add optional recommendations to my package online instead of waiting until I get there to book them? Do you offer bereavement fares? Is the entire cost of my hotel room(s) included in the package price? Will there be any extra fees or costs charged for my travel package?
Buying a package How do I get started buying a package? Do I have to buy online? I'm experiencing technical difficulties. What do I do? What credit cards do you accept? If you would like to use a debit card, please be aware that most debit cards have daily limits of $500. If your package exceeds $500, please call your bank and request that they release the funds before attempting the transaction. I haven't received my confirmation email yet. Why are the taxes so high? What are the taxes for? (Why are there taxes included in the price and what are they for?) Because state and local governments have the ability to set their own tax rates, we are unable to give you all the potential rates. Can I buy a one-way ticket?
Flight, hotel and general Travel How will the increased security measures at airports affect my getaway? Other increased security measures at the airports might include:
How will I receive my airline tickets and hotel reservations? To be sure you have all the necessary information to make your Last Minute Deal as enjoyable as possible, we suggest you print your confirmation and itinerary email and bring it with you when traveling. What do I need to bring with me? Can I buy just an airline ticket or just a hotel room? All of our offerings are composed of at least two components from the following list: flights, hotel accommodations, rental car and entertainment options such as walking tours, ski passes, pre-paid meals, balloon rides and more. How many people can I book per hotel room? Are there any specific rules or age requirements to renting a car? Also, please note: Insurance, gas, upgrades and charges other than the base price of the car plus tax are not included in the price of the package, and must be paid for at the counter. What should I know before buying a package to an international destination? Why are there no other flight times available? Is the entire cost of my hotel room(s) included in the package price? What is the quality of the hotels included in the packages? Will I be charged additional hotel taxes? Will I be subject to additional security checks?
Special Requests Can I book a package for two people departing from different cities (and meeting at our destination)? The first package is a flight & hotel package, which the first of the two travelers would purchase as a solo traveler. The full cost of the hotel room will appear in this package. The second package, purchased by the second traveler, is a flight plus package, such as our Fly & Drive option, which includes a flight and rental car. This second package does not include hotel, but would include the full price of the car. Both travelers together will pay no more this way than if they bought one package that included the flight for two, the hotel room and the car, though distribution of this cost may not be even. We leave the fair division of your travel costs up to you. Do you offer any packages geared to specific communities or demographics? We intend our suggestions to add value to our offerings and allow you to enjoy the perks of planning at the last minute. We usually offer a variety of packages to the same destination with the intention that one will appeal to you. If you want to travel to a specific destination but the suggestions don't appeal to you, there is no need to take advantage of them. Enjoyment of our last-minute travel experiences is not dependent on demographics such as race, ethnicity, religion or sexual orientation. Can I upgrade my flight, hotel or car reservations, or make other special requests for my package? Can I request a specific airline seat? Can I request a meal on the flight? Can you send me an itemized receipt that breaks down the individual cost of air, hotel, or rental car?
Cancellation and Changes What is your cancellation, refund or change policy? Can I change the dates or times of my travel? What happens if a flight or trip is canceled? Can I change a name on my package? What happens if I don't use a portion of my package?
Security and Privacy We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.
Customer Care Center Existing reservations:
Vacation Packages Change a Reservation Can one person (or more) in a group booking cancel or modify their vacation package? Can changes be made to a vacation package booking once ticketed? No changes can be made on or after the departure date. Can I change ONLY the air portion of my vacation package, either the outbound or return flights? You are welcome to modify the entire trip, cancel the entire package and book a new package with new dates, or cancel the package and book either an air or hotel reservation separately. Please be advised, however, that there will be fees and penalties for the package cancellation. If you would like to make a change to your Vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you. From within the United States dial 888-291-1613 (24Hrs/7days a week) or fax 800-944-0005. From outside of the United States dial 210-582-2718 (24Hrs/7days a week). Can I change or cancel one portion (air or hotel reservation) of my vacation package and keep the other? I have a vacation package booking. Can I fly standby on a different flight than originally booked? If you would like to make a change to your vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you.
Cancel a Reservation Can I cancel a vacation package booking? We will make every attempt to reply to you within 3 hours. Can I change or cancel one portion (air or hotel reservation) of my vacation package and keep the other? Can one person (or more) in a group booking cancel or modify their vacation package?
Refunds Can I get a refund on my vacation package if I cannot go on my vacation? Cancellation charges will also be imposed for any air / hotel / car or other ground transportation supplier chosen in your itinerary. Please contact our Customer care center to verify if there are penalties on your reservation. In the United States dial 888-291-1613 (24Hrs/7days a week). Outside the United states dial 210-582-2718 (24Hrs/7days a week). Agents are available 24 hours a day, 7 days a week. How long does it take for a refund credit to show up on my credit card account?
Credit Cards What credit cards do you accept? We also accept Visa, American Express, Discover, and Diner's Club. Can I pay for a reservation by cash or check? You will need to contact the airline, hotel or car company directly to book a reservation using a form of payment other than a credit card. We currently accept the following major credit cards for most travel reservations:
Travel Protection Insurance Do you offer travel protection/insurance for a vacation package (Air+Hotel bookings)?
The Travel Protection Plan offers the following:
Click here to review the complete Description of Coverage. I need to cancel my vacation package booking; Does my vacation package Travel Protection cover the cost of my booking? Can Travel Protection be added after a vacation package has been purchased? However, if a technical problem prevents you from completing the purchase of Travel Protection for your vacation package, you must contact our customer care center within 24 hours of the vacation package purchase in order for Travel Protection to be added to your booking. Is baggage delay/lost baggage coverage within Travel Protection for a vacation package offered for the return trip? Can Travel Protection for a vacation package be purchased for just one passenger within a multi-passenger reservation?
Children and Infants Are the vacation package Additional Services pricing different for adults and children? How do I add my infant (lap child) to a vacation package booking? Once completed, you will need to contact one of our customer care agents so that we can make a notation in your travel record that you are traveling with a lap child. Are infants charged for ground transfers in vacation package bookings? Generally, children under the age of 3 are not charged for ground transportation services.
Vacation Package Details What is a vacation package? Using a vacation package is easy. Just select the Flight + Hotel option when conducting your search, and we'll show you the best trips available. Try a vacation package today. It's quick, it's convenient and best of all, it will save you money. Can I reserve a car with my vacation package? Once you have chosen your hotel from the 'Select Hotel' page, if a rental car is available at a particular airport destination, it will appear first in the list of add-ons, followed by other available Travel Extra options.
Car charges do not include optional services such as insurance waivers, mileage charges, or fuel. How do I search for and book Travel Extras for my trip?
If a Vacation package transfer is shown as 'round trip,' can it be divided in half to get the price for a one-way transfer? Do I need to reconfirm my flight before departure?
Security and Privacy We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.
Customer Care Center New reservations: Existing reservations: From outside the United States:
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